If a covered repair or installation fails within one year because of how we did the work, we come back and correct it at no additional labor cost. Tell us, give us the chance to look, and we put it right.
We guarantee our workmanship for one year from the date the covered service is completed. If an eligible repair or installation fails because of our workmanship in that window, contact us and give us the chance to inspect it.
For a valid claim, we will schedule a return visit and correct the covered workmanship without charging additional labor for that corrective work. Replacement parts, equipment, permits, access work, restoration, or other costs are covered only when expressly stated in the original proposal, invoice, manufacturer warranty, or applicable law.
Five steps, and the first one is just picking up the phone.
Contact us within one year of the service completion date, by phone or email.
Give us your name, service address, invoice number, and a description of the issue — photos help.
Don't have another contractor alter the work before we inspect it, unless immediate action is needed for an emergency or unsafe condition.
Provide reasonable access so we can inspect the work and confirm whether the claim is covered.
If the claim is covered, we arrange corrective service within a reasonable period based on urgency, access, parts availability, and scheduling.
The guarantee applies to the original customer and the work identified on the paid invoice. Product defects, normal wear, damage caused by others, pre-existing conditions, misuse, and events outside our control are not covered. Manufacturer warranties may apply to installed products and equipment.
Guaranteed workmanship on every job across Ocean & Monmouth Counties, New Jersey. To make a claim, call (848) 221-8533 or email hello@rivoplumbers.com within one year of the service date. Complete terms and conditions available on request.